Telstra Anti-Virus Plus Security is a free app that comes with your Telstra broadband service. Up to 5 devices can be protected when you are not using the internet through your Telstra modem. I had it loaded on a Windows PC, 2 Android phones and 2 Android tablets. You don’t need it when you are at home because your modem runs the protection for you.
It seemed like a good saving rather than buying Norton or another product for around $100 until you downloaded it. I could not get it to work no matter what I tried. The Android apps just would not start. I contacted Telstra support but they were of no help at all. So I put in a complaint to Telstra but all you got was someone offering a discount to drop the matter. Nobody knew how to fix it and I couldn’t get it escalated to a higher tech department.
I put in my complaint directly with the CEO of Telstra’s office. I was contacted shortly after and in around a week I was on the phone with their expert on the antivirus app. It took him over an hour to get the 5 apps working. Everything fixed, everything fine.
Wrong. Two years later I found my phone was infected with Malware. Yet everyday the Telstra Anti-Virus Plus Security flashed showing it was working. I checked all my devices and found it had never updated in two years and was not even scanning. All it did was show that it was there.
I have now spent out on Norton for my devices. Having signed up for another two years with Telstra I realise the Telstra Anti-Virus Plus Security has no value. Take a look at how many people are unhappy with or cannot use the app. Does Telstra know, do they care?
I will send off a copy of this and ask for a response.